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As digital transformation progresses, companies face the challenge of rethinking and optimizing their customer service processes. A significant trend in this context is the shift from traditional customer service to inside sales. This development offers compan...

The landscape of Business-to-Business (B2B) is ever-evolving, particularly when it comes to pricing strategies. In an era where markets are dynamic and customer demands are increasingly sophisticated, it's essential to keep pace with the latest pricing trends ...

The relentless advancement of digitization and escalating competitive pressures compel companies to elevate their customer service to new heights. In this era of the future of customer service, training, coaching, and talent development emerge as indispensable...

Challenger Sales is a sales approach that has gained increasing attention and popularity in recent years.At its core, it is about not only advising and serving customers, but also challenging and inspiring them.The idea behind it is that customers often don't ...

The back office usually has two main tasks: Deliver or provide products and services quickly and accurately, according to customer expectations to carry out the above tasks at the lowest possible cost Balancing performance and cost is a constant str...

Customer service and customer experience aren't just buzzwords that blanket advertising, websites, and offers; they're turnkey components of any company's growth strategy. But what do they actually mean? What are the differences? Customer Service (CS) vs. C...

H & P takes into account the changing learning landscape of modern companies and invests in the development and expansion of digital learning media as part of our digital strategy. To this end, we are opening our "Digital Competence Center" in specially...

Hammerling & Partner are certified management consultants of the Federal Office of Economics and Export Control (BAFA). With this certification, H&P meets the highest quality standards. We will be happy to answer your questions about funding prog...

Hammerling & Partner are certified management consultants in the project unternehmensWert:Mensch of the Federal Ministry of Labor and the European Social Fund What is the unternehmensWert:Mensch program? The support program for a modern personnel pol...

Hammerling & Partner are certified management consultants in the project unternehmensWert:Mensch - plus of the Federal Ministry of Labor and the European Social Fund. What is the unternehmensWert:Mensch - plus program about? Using the opportunities o...